Refund Policy for Henosis Care

At Henosis Care, we are committed to providing the best quality aromatic cosmetics, skincare products, and essential oils. We understand that shopping online can sometimes be an uncertain experience, so we have established the following Refund Policy to help ensure your satisfaction.

1. Refund Eligibility

We offer a refund only under the following circumstances:

• Damaged or Defective Items: If you receive a product that is damaged or defective, please contact our customer support within 7 days of delivery. We will either issue a full refund or send you a replacement, based on your preference and product availability.
• Incorrect Item: If you receive an item that was not ordered, we will issue a full refund or send you the correct item once the return is processed.
• Unopened and Unused Products: If you have received an unopened, unused product in its original packaging and would like to return it, you may be eligible for a refund within 14 days from the delivery date.

2. Return Process

To initiate a return:

1. Please contact our support team at support@henosiscare.com or call +91-788 832 8650.
2. Provide your order number and details about the product you wish to return.
3. We will provide you with a return authorization and instructions for shipping the product back to us.
4. Once the product is received and inspected, we will process your refund, if applicable.

3. Refund Method

Refunds will be issued to the original method of payment. Please note that it may take up to 7-10 business days for the refund to appear in your account, depending on your payment provider’s processing time.

4. Non-Refundable Items

Certain items are non-refundable. These include:

• Opened or used personal care products, such as skincare, essential oils, or cosmetics.
• Gift cards or vouchers.
• Products purchased on sale or with promotional discounts, unless otherwise specified.

5. Shipping Costs

• If the return is due to our error (e.g., damaged, defective, or incorrect item), we will cover the cost of return shipping.
• If the return is for any other reason (e.g., change of mind), the customer will be responsible for the return shipping costs.

6. Non-Returnable Products

For health and safety reasons, we are unable to accept returns or issue refunds for products that have been opened, used, or tampered with. We encourage you to carefully check the product details before making a purchase.

7. Contact Information

For any questions regarding this Refund Policy, please contact our customer support team at:

Email: support@henosiscare.com
Phone: +91-788 832 8650
Address: 8/1A, Strotten Muthiah Street, Chennai - 600 001, INDIA

No Refund Clause

Please note that by purchasing from Henosis Care, you agree to the following terms:

1. No Refund Policy on Certain Products:
   We do not offer a refund on opened or used personal care products such as essential oils, skincare creams, and cosmetics. Due to hygiene and safety regulations, once a product has been opened or used, it cannot be returned or refunded.
2. Change of Mind:
   We do not provide refunds for change of mind purchases. Please ensure that you are certain about the product you wish to purchase before completing your order.
3. Sale and Discounted Items:
   Products purchased during sales or special promotions are non-refundable, unless otherwise specified by the terms of the sale.
4. Legal Compliance:
   This clause does not affect your statutory rights as a consumer, and we comply with all applicable consumer protection laws.

By continuing with the purchase, you acknowledge and agree to these terms. If you have any concerns, please reach out to us at support@henosiscare.com.

Important Notes

• Please ensure that all returns and exchanges are made in accordance with the above policy. We reserve the right to reject any return or refund request that does not meet the stipulated conditions.
• For any queries or assistance, our customer support team is always here to help you.

Thank you for shopping with Henosis Care. We appreciate your trust in our brand!