Shipping & No Return Policy

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Thank you for shopping with Henosis Care! We are committed to providing our customers with high-quality aromatic cosmetics, skincare products, and essential oils. Please take a moment to read our Shipping & No Return Policy, which outlines the procedures for shipping, delivery, and our no-return policy.

1. Shipping Policy

Processing Time
All orders are processed within 1-2 business days (excluding weekends and public holidays). You will receive a shipping confirmation email once your order has been dispatched.

Shipping Methods & Delivery Times
We offer various shipping methods depending on your location. The estimated delivery times are as follows:

• Domestic Shipping (India): 3-7 business days
• International Shipping: 7-15 business days (depending on the destination country)

Please note that delivery times may vary due to factors beyond our control, such as customs delays, weather, or courier issues. We will make every effort to ensure timely delivery.

Shipping Fees
Shipping fees are calculated based on the size and weight of your order and the delivery address. You will be notified of the shipping charges during checkout before confirming your order.

Tracking Your Order
Once your order has shipped, you will receive an email with tracking information. You can track the status of your order directly via the courier service’s website using the tracking number provided.

Customs, Duties, and Taxes
For international orders, customs duties and taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer. Henosis Care has no control over these charges and cannot predict their amount.

2. No Return Policy

At Henosis Care, we take great pride in the quality of our products and want to ensure that you are satisfied with your purchase. Due to the nature of our products (cosmetics, skincare, and essential oils), we do not accept returns or exchanges for the following reasons:

• Hygiene and Safety: Our products are personal care items, and for the safety and hygiene of all our customers, returns are not accepted.
• Aromatic Nature of Products: Essential oils and cosmetics are sensitive items that can be affected by various factors such as exposure to air or temperature, which can impact the integrity of the product once opened.

However, we are committed to your satisfaction, and if you encounter any issues with your order, such as receiving a damaged product, incorrect item, or if the product is faulty, please contact us immediately at support@henosiscare.com. We will investigate the matter and provide a resolution, including a possible replacement or refund at our discretion.

Eligibility for Damaged or Defective Product Returns
To qualify for a replacement or refund, the following conditions must be met:

• The issue must be reported within 7 days of receiving your order.
• You must provide photographic evidence of the damaged or defective product.
• The product must not be used or opened beyond a reasonable inspection.

Non-Returnable Items

• Opened or used products (including essential oils, skincare, and cosmetics).
• Products that are not in their original condition or packaging.
• Sale or clearance items.

3. Contact Information

If you have any questions or concerns regarding our Shipping & No Return Policy or need assistance with your order, please feel free to contact us:

• Email: support@henosiscare.com
• Phone: +91-788 832 8650
• Address:
  Henosis Care
  8/1A, Strotten Muthiah Street
  Chennai - 600 001
  India

Thank you for choosing Henosis Care. We value your business and aim to provide you with a pleasant shopping experience. We appreciate your understanding and support in our efforts to maintain the safety and integrity of our products.